Thompson Tractor Co., Inc. is committed to providing customers with the best value products and services, both in the field and online. We also recognize and respect your privacy and are committed to providing adequate data protection and full compliance with applicable data privacy laws.
If you buy machines with telematics devices such as Product LinkTM or the Vital Information Management System (VIMSTM), data concerning the machine, its condition, and its operation is being transmitted by Product Link to Thompson Tractor Co., Inc. to better serve you and to improve upon our products and services.
Information We Collect
Telematics devices transmit information about the machine, including their condition and operational data.
This “telematics information” may include, but is not limited to:
- Equipment model number
- Equipment serial number
- Equipment location
- Equipment performance
- Diagnostic data
- Fuel usage
- Service meter units
- Software and hardware version numbers
While Thompson Tractor cannot identify the owner or operator of a piece of equipment with this telematics information alone, we can make that determination when the telematics information is combined with other data as discussed below.
What We Do with the Information
Thompson Tractor use telematics information to improve our products and services. This information is also used to:
- Develop statistical studies
- Understand performance issues
- Comply with regulations and laws and protect people and property
The telematics information also may be combined with other data that Thompson Tractor has collected (e.g., customer order data) in order to better serve you. The telematics information may be used in combination with such customer-identifying information to:
- Fulfill Customer Support Agreements, perform maintenance and repairs, and deliver rental equipment or parts (telematics data may be required for these services)
- Monitor and manage equipment health and efficiency
- Respond to inquiries, comments and suggestions you may have about your equipment
- Market research
- Request your evaluation of Thompson Tractor
- Notify you of promotions and special offers by its partners, affiliates, subsidiaries and Thompson Tractor
In each case, such customer-identifying information shall only be used in accordance with applicable laws.
The telematics devices are designed to collect telematics information. The telematics information may be transmitted automatically or manually to Thompson Tractor. If you utilize a service, please refer to the privacy statement and/or terms and conditions of your specific service as other data may be collected through that service.
We take appropriate and reasonable steps to protect the telematics information that we process, regardless of where the systems that we use to process telematics information are located. We do this through physical, electronic and procedural safeguards that are designed to protect the confidentiality, integrity and availability of the telematics information. Thompson Tractor intends to treat your telematics information respectfully and lawfully.
Your telematics information may be shared by Thompson Tractor, its partners, affiliates, and subsidiaries, but we disclose information only to those with a legitimate business reason to access it. This includes third parties who process information on behalf of its partners, affiliates, and subsidiaries. Additionally, telematics information may be made available to subsequent owners of the equipment.
By purchasing equipment with telematics devices, you consent to its collection and use as described in this Privacy Statement.
Privacy Statement Changes
We reserve the right, at any time and without notice, to add to, change, update, or modify this Telematics Data Privacy Statement by posting such addition, change, update, or modification on this website. Any such addition, change, update, or modification will be effective immediately upon posting on this website.